Refund policy

30-Day Return Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return eligible items within 30 days of the original purchase date, subject to the terms below.

Eligibility for Returns

To qualify for a return:

  • The item must be returned within 30 days of the purchase date.

  • The item must be unused, unworn, and in the same condition that you received it.

  • The item must be in its original packaging.

  • Proof of purchase (receipt or order confirmation) is required.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards

  • Downloadable software or digital products

  • Final sale or clearance items

  • Personalized or custom-made products

  • Perishable goods

  • Opened health or personal care items

Return Process

To initiate a return:

  1. Contact our customer support team at [your email address].

  2. Provide your order number and reason for return.

  3. Once your return is approved, you will receive instructions on how to send your item back.

Do not send items back without prior authorization.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method.

  • Please allow 5–10 business days for the refund to appear on your statement, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to our error (e.g., defective or incorrect item).

Exchanges

We replace items only if they are defective or damaged. If you need an exchange, contact us at [your email address].

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error, or if product arrived damaged due to poor shipping handling.

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos and your order details. We will resolve the issue as quickly as possible.

Contact Us

If you have any questions about this Return Policy, please contact us at:

Email: [your email address]
Phone: [your phone number]
Business Address: [your business address]